1. Cancellation
- Orders can be canceled within 24 hours (only for non-custom products).
2. Custom Orders
- Customized products are non-cancellable and non-refundable once approved.
3. Returns
- Non-custom products can be returned within 3–7 days if unused and in original condition.
4. Refund Process
- Refunds are processed within 7–10 working days after approval.
5. Damaged or Defective Products
- If you receive a damaged product, contact us within 48 hours of delivery.
6. Contact
Email: sales@packzen.co
